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Notices
NHOST Program Notes
Notices |
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Aug 1, 2011 Sticker Stub Registers
We are pleased to announce that the need to fill out the sticker book stub for most inspections has been eliminated. In general, inspections performed through the NHOST unit will not require sticker stub completion. Inspections done without using the NHOST unit will require you to complete the sticker stub.
How does this work?
Dec. 8, 2010 Network Printer Option
We are considering offering an optional service for
the NHOST program.
We will make a final decision about this
feature in the near future after gauging the
interest of New Hampshire inspection stations.
In addition to the availability of laser printers,
we have recently been developing the ability to
connect the NHOST unit to an existing
customer-furnished network printer already used in
the station. There may be several advantages to
using a network printer: the need to maintain only
one printer in your operation, the simplifying of
ink or toner needs, moving the printout of VIRs from
the shop environment to your office or customer
service desk, etc.
As this may be offered as an option there will be
costs associated with the network printer program.
These would include a $100.00 set up fee and an
$85.00 service fee (which will include time on site
as well as travel time from and to NHOST office) for
network repairs or support not directly associated
with the NHOST PC.
If you may be interested in connecting the NHOST
unit to your network printer, we would appreciate it
if you would contact the Helpline at 800-383-4124
and take a few moments to answer a couple of
questions.
June 24, 2010
New Hampshire Certificate of Title
Please be advised that New Hampshire will begin
issuing a redesigned certificate of title for motor
vehicles in July 2010.
The significant changes reflected in the new
design are as follows:
The size of the title certificate has been increased
to 8.5"X11".
The vehicle identification number (VIN) will print
twice the second (VIN) will be in a shaded box.
Additional fields have been added to the title,
gross vehicle weight (GVW) and number of axles
(AXLES).
The current title number font will be increased in
size for easy detection and will be printed in a
shaded box.
The title will include a printed bar code on the
bottom left hand side, compliant with AAMVA
specifications.
On the reverse side of the title you will find a
third box added under the odometer disclosure
statement "Actual Mileage" box.
Please note that we will not be reissuing or
replacing existing New Hampshire title certificates.
The old designs will remain in circulation
unless a replacement title is applied for and
issued.
We ask that you continue to honor both old and new
certificate of title designs. We hope you find this information useful. Please direct any questions or concerns to Priscilla Vaughan at 603-271-2719, or email Priscilla.vaughan@dos.nh.gov from a web enabled computer.
June 4, 2010
Mechanic Pass Codes
When a new mechanic is certified by the State Police
there is a waiting period before the mechanic’s name
will appear on the NHOST unit.
During this time period, the mechanic should
be fulfilling the NHOST training requirement using
the ‘Training and Information Materials’ on the
NHOST unit. This information can be accessed without
a passcode and by simply clicking on the Start Here
green traffic light in the upper left corner of the
Main Menu screen.
Once the mechanic’s name appears on the NHOST unit,
the mechanic will need to go into the
‘Administrative’ menu, ‘Change Passcode’ menu and
set up a secure passcode for themselves.
The instructions to do this are in the
‘Information and Training Materials’ under the
‘Admin Menu Functions Videos’ menu, ‘About Changing
Passcodes’ menu.
If the mechanic does not hold a New Hampshire
Drivers license, they will need to call the OBD
Program at 603-271-8800 to get their mechanic ID
number.
Once the mechanic has set up a secure passcode for
themselves, they must take and pass the ‘NHOST
Certification Exam’ at the end of the information
and training materials before they will be
authorized to perform state inspections through the
NHOST unit.
As always, if you have any questions or concerns, please contact the Help Line at 1-800-383-4124 or the OBD program at 603-271-8800.
May 20, 2010
Printer Upgrade
Gordon Darby will soon make Dell laser printers
available to stations as an upgrade to the ink jet
printers currently being used on NHOST units. As a
preliminary step this email is being sent out to
gauge the interest of NH inspection stations to this
kind of an upgrade.
There are several factors to consider.
First, the cost of replacement toner cartridges;
compared to the cost of the cartridges used in the
inkjet printers, laser cartridges are considerably
more expensive. A 2 pack of Epson black ink
cartridges is offered through the NHOST unit for
$23.50. A laser toner cartridge will cost in the
range of $60-$70. However, the number of VIRs that
can be printed with the standard laser cartridge is
approximately 1000 pages compared to the approximate
400 VIRs from the 2 Epson inkjet cartridges. These
figures result in a cost of $.06 per page for the
Epson inkjet and $.06 - $.07 per page for the Dell
laser.
Secondly, for improved reliability, the laser
printers will include a paper compartment that will
help keep the paper clean. One of the challenges of
running printers in automotive repair shops is the
presence of airborne dust. Having the paper stored
in a compartment prior to its use in the printer
will decrease the likelihood of the paper jams in
the feed mechanism.
Thirdly, the Dell printer may not be compatible with
some UPS units (uninterruptible power supply)
because of power draw requirements of the printer.
This would result in the inability to use those UPS
units to power the printer.
Also, the Dell laser printer will print at a higher
page per minute rate. The effect of this for
inspection stations will be that it won’t take as
long to print out a VIR and any attending OBD
rejection sheets.
This update to the laser printer is optional at this
point, although we may eventually require this
upgrade statewide. If you would be interested in receiving a laser printer to replace the ink jet printer, please notify us by emailing a response to this message from your NHOST unit to the Program Manager, or by calling the helpline at (800)383-4124. There are no additional fees from Gordon Darby associated with switching to the laser printer.
May 6, 2010
Electrical and Phone line Wiring
Recent thunderstorms have raised the issue of
electrical and phone line wiring required in
inspection stations for proper operation of the
NHOST unit. Improper wiring can damage the NHOST
unit, including PC and modem, particularly during a
thunderstorm. It is important to understand that a
lightning strike directly to your building or in
very near vicinity will not be suppressed by any
spike protector. It is best, when a lightning storm
is forecast for your area to unplug both the power
cord and the phone cord (if applicable). This is the
only way to ensure complete protection for your
NHOST unit. We would recommend, as well, that you
follow the same precaution for the other high tech
equipment you may be using in your shop.
The following describes the specific wiring that is
required for the station NHOST connection. Please
note, as detailed in Section 4 of the Station
Agreement, 'Equipment Lease', that damages (repair
cost) caused to the NHOST unit related to incorrect
station wiring or connection will be the
responsibility of the station.
Electrical Power Connection: The NHOST cart power
cord must be plugged into a properly wired 115 volt
AC grounded receptacle. Proper wiring consists of
the house wire neutral going to the large receptacle
plug hole, the positive wire connecting to the small
receptacle plug hole and the house ground wire
connecting to the round receptacle plug hole. This
type of connection is referred to as a 115 volt a/c
polarized' and grounded circuit. If an extension
cord is used, it must be a grounded type of good
condition.
Phone Line Connection: The NHOST unit must be
connected to either a standard dial-up telephone
line or high-speed Internet connection. It can be
difficult to diagnose phone line wiring deficiencies
without specialized equipment. Simple things like
reversed wiring, can sometimes be identified on
small uncomplicated systems by visually inspecting
the wiring. In many cases a phone jack [receptacle]
may appear to be wired correctly because the correct
color wire is connected to the correct color
terminal, but if that phone wire is connected to the
wrong terminal someplace else in the building it
compromises the entire system. If you suspect that
someone other than a trained phone technician has
performed wiring or connections on your in-house
phone wiring system, you may want to contact a
professional to perform some system wiring tests.
As always, feel free to contact the NHOST Helpline,
800-383-4124, for program assistance.
May 5, 2010
Early Inspections
RSA 261:62, II (d) was recently amended via Chapter
140, House Bill 448-Local and now allows for a
person to renew a vehicle registration during the 4
months prior to its expiration without having to
verify the owner’s absence from the State.
When RSA 266:1, I-III is read in conjunction with
RSA 261:62, II(d) it stands to reason that an owner
may now receive an inspection sticker as early as 4
months in advance, not to exceed 16 months.
Therefore, the position taken by the DMV when
asked if a vehicle may be inspected before the
registration is renewed is yes.
They may be eligible to receive an inspection
sticker that expires the following year provided the
vehicle is currently registered and it meets the
inspection criteria
Please remember that a current registration does not
expire until the LAST day of the month and that
persons may not be charged with a violation of
failing to obey inspection requirements until a
period of 10 days has lapsed from the date the
inspection was due.
If you have any questions, please call the DMV
inspection desk at 603-271-0321 or State Police
Troop G at 603-271-3339.
March 23, 2010
Inspection Sticker Process Reminder
The State Police has asked that the Inspection
Stations be reminded that the clear sticker is to be
issued ONLY to vehicles that pass safety and fail
OBD emissions.
THE CLEAR STICKER NUMBER MUST COINCIDE WITH THE
MONTH THE INSPECTION TAKES PLACE.
This is not necessarily the owner’s birth
month.
It should match the date of the test that prints on
the VIR.
The VIR is to be given to the motorist with each
inspection.
Please reference Information and Training Materials
menu on the NHOST unit. Print out “Important Program
Notes” for reference chart.
Please contact the OBD program at 603-271-8800 with
any questions.
Thank you for your continued cooperation. |
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November 16, 2009
Unauthorized Equipment Changes
We would like to remind everyone of the importance
of maintaining your NHOST inspection unit in its
original condition. It is very important not to add
equipment to the unit or replace equipment that has
been supplied with the unit (keyboard, monitor,
etc.) with equipment that is not authorized by
Gordon Darby. Additionally, the PC box is not to be
opened under any circumstances and no software can
be installed on the unit. These circumstances are
addressed in the contract as shown below:
4.3 Customer shall be responsible for all costs of
repair if product has been damaged by operation in a
manner contrary to the instructions which accompany
the product, improper or inadequate maintenance by
the Customer, unauthorized modification or misuse,
Customer supplied software, improper site
preparation and maintenance, operation outside of
the environmental specifications for the product,
improper or insufficient ventilation, lightning or
fluctuation in electrical power, or catastrophe or
acts of God, acts of terror, or if any serial number
has been removed or defaced or if any seals have
been broken.
If you feel that the unit(s) at your station has
been compromised in any way in regard to these
stipulations, please contact the Helpline
immediately to resolve the matter.
If you do have any questions, please contact the
Helpline at 800-383-4124.
November 6, 2009
NHOST Enhancements
In an effort to increase the availability of
important information being communicated to NH
inspection stations operating NHOST inspection
units, we would like to announce that certain
features are being planned.
NHOST now provides the option of having NHOST
notifications sent to an e-mail address in addition
to your NHOST unit(s).
Your station's inspection history will soon be
available to you for viewing by way of the Internet.
NHOST will soon be able to send a notification to an
e-mail address you provide of all consumable items
ordered via the NHOST unit.
If you are an owner or manager and are interested in
the above enhancements, please provide Gordon Darby
the e-mail address where you would like to receive
this information. Only one e-mail address per
station can be accepted at this time.
Please respond to this e-mail directly to "Program
Manager" through your NHOST unit's mail feature
providing Gordon-Darby with the e-mail address you
would like NHOST notifications sent to.
We thank and commend all of the inspection stations
and mechanics for maintaining the highly successful
OBD II/Safety Inspection program operations achieved
to date. As always, please contact NHOST Services
for program assistance through e-mail or the Help
Line at 800-383-4124.
Nov. 4, 2009
To: All
Inspection Stations
RE: New
Registration Barcode
As part of the newest software release, it is now
possible for the NHOST system to read the 2-D
barcode which is part of the registration form that
was phased into circulation on July 18, 2008. The
barcode reader remains able to read the barcode on
the vehicle, as well as the barcode from a previous
VIR.
If you have any questions, please contact the
Helpline at 800-383-4124.
September 17, 2009
Consumable reminder
This email is a courtesy reminder that some of the
items on the NHOST unit are consumable items such
as; orange OBD cable, black OBD cable, ink
cartridges.
Inspection stations are responsible for
keeping these consumable items on their NHOST unit
in working order. These items are essential for
proper operation of the inspection equipment, as
both the vehicle OBD communication and VIR printout
are required aspects of the inspection process.
It should be noted that damaged cables could cause a
situation where either the vehicle being inspected
or the NHOST unit could be adversely affected.
Any such damage will be the responsibility of
the station as per items 4.3 and 4.9 in the Station
Agreement which read;
4.3 – “Customer shall be responsible for all costs
of repair if product has been damaged by operation
in a manner contrary to the instructions which
accompany the product, improper or inadequate
maintenance by the Customer, unauthorized
modification or misuse, Customer supplied software,
improper site preparation and maintenance, operation
outside of the environmental specifications for the
product, improper or insufficient ventilation,
lightning or fluctuation in electrical power, or
catastrophe or acts of God, acts of terror, or if
any serial number has been removed or defaced or if
any seals have been broken.”
4.9 – “The Customer shall indemnify and hold
harmless GORDON-DARBY, its agents, servants,
successors, and assigns from and against all losses,
damages, injuries, claims, demands, and expenses,
including legal expenses, of any nature arising out
of the use, condition or operation of the NHOST
Unit(s) by any person and defend any suit seeking
such damages, even though the allegations of such
suit are groundless, false, or fraudulent unless
caused by GORDON-DARBY.”
It is always recommended that spares be kept on hand
to avoid any “down time” while waiting for
replacements.
As always, feel free to contact the NHOST Helpline,
800-383-4124, for program assistance.
February 9, 2009
SUBJECT: Windows XP Pro license stickers
Every PC that is installed into the NHOST units
placed in NH State Inspection stations has a Windows
XP Pro license label attached to the outside cover.
These licenses are associated with the Windows XP
Pro operating system installed on that one PC and
are not to be removed under any circumstances.
Removal of the license label from any PC case will
result in the replacement cost for Windows XP Pro
licensing being invoiced to the station to which the
PC was assigned.
As always, please contact NHOST Services for program
assistance through email or the Help Line at
800-383-4124.
Aug. 1, 2008
Earl M. Sweeney, Asst. Commissioner of Safety
Subject: Inspecting vehicles with emergency lights
and warning lights
PLEASE PRINT AND SHARE WITH ALL PERSONNEL
As of
September 9, 2008, a new law, Chapter 358, laws of
2008, has been passed governing emergency lights and
warning lights on vehicles. With the passage of this
law, it will no longer be necessary for owners of
these vehicles to present a written permission from
DMV In order to have these flashing or oscillating
lights.
The new law breaks the lights into two classes -
emergency lights and warning lights. Emergency
lights are red or blue in color. Warning lights are
amber (yellow) in color. Blue is exclusively for
police department vehicles and police officers’
vehicles and no other vehicles with blue lights
should be allowed to pass inspection. However, in
addition to but not in place of blue lights, police
vehicles can also display red or amber on their
light bars.
Red is for
fire apparatus, firefighter's vehicles, forestry
vehicles, licensed public or private ambulances,
emergency medical response and rescue vehicles,
airport authority emergency response vehicles, and
government vehicles used in response to emergencies
resulting from hazardous materials spills, and
members of licensed emergency medical response and
rescue crews such as EMT's and Paramedics.
Hospital emergency personnel who are not members of
ambulance or rescue squad crews, however, do require
a permit from the Commissioner of Safety to display
red lights on their personal vehicles.
In addition to red lights, fire trucks can also
display white and amber lights.
Nobody other than those named above can equip
vehicles with red emergency lights.
The following vehicles can display amber warning
lights:
Vehicles owned by or leased to state, county or
municipal DOT's and public works departments such as
plow trucks, pickup trucks, snowplows, graders,
loaders, sand trucks, sweepers, tar trucks, etc.;
vehicles used by telephone, electrical and cable
utilities and tree services for maintenance of
utility, sewer and water lines; U.S. Postal Service
delivery vehicles; wreckers and emergency highway
service vehicles; vehicles used for escorting
oversize loads; privately owned vehicles used for
snow removal; refuse collection vehicles and
compacters; vehicles owned by or leased to
contractors and construction companies and used
regularly to provide warning of road obstructions or
hazards at road or utility sites; and vehicles owned
by public or
private security services (but not personal
vehicles of security guards). No other vehicles
should have amber warning lights.
Snowplows can be equipped with amber or white wing
lights to illuminate the wings when the plow is in
operation.
School buses, of course, can be equipped with the
whole range of red stop lights, amber stop ahead
lights, white overhead lights, etc., that are
allowed by the NH School Bus regulations.
Funeral escort and lead vehicles can be equipped
with purple warning lights.
Antique fire trucks used for parades can be equipped
with red emergency lights.
The Department of Safety can approve other uses of
these lights but in those cases not covered by this
directive there should be a written permit.
Police officers, firefighters and emergency medical
personnel presenting their privately owned personal
vehicles for inspection should be asked to show you
a letter on official stationery from their
department or an official ID card or badge issued by
their department.
If you have any questions about this at any time, do
not hesitate to contact the Inspection Desk at DMV
or my office at 271-2559
Aug. 1, 2008
New Registration Format
The State of New Hampshire Department of Safety,
Division of Motor Vehicles has made a change in the
format of the registration certificate.
This new certificate will be printed on white 8½ by
3¾ paper with the state seal in the background.
It will contain all of the essential
information as the "old style" registration
certificates as well as some newer features.
You will no longer be required to enter any
information regarding the inspection on the back of
the registration certificate.
Implementation is due to be completed in early
September, 2008.
The "old style" registration certificate will
be completely phased out by April, 2010.
In addition to the registration certificate, you may
see a new form called a 30-Day Registration
Extension.
This will be used ONLY if the State computers
are not operational during the last five (5) days of
the month, and a citizen's registration is due to
expire, making the registration certificate valid
and the vehicle able to be inspected.
If you have any questions, please contact the Bureau
of Registration Inspection Desk at 603-271-2321.
July 7, 2008
Subject:
Economic Hardship Waivers and Electronic
Administrative Certificate Procedure
When a motorist is approved for an economic hardship
waiver they receive a waiver that is signed and
sealed by the Director of Motor Vehicles.
The motorist is advised to go to their
inspection station for an OBD re-inspection.
When the mechanic performs the re-inspection of the
vehicle, they will see a menu button on the NHOST
unit that asks if they want to issue an
‘Administrator’s Certificate’.
You will select this option once you have
verified that the waiver has been checked “approved”
and there is a raised seal over the Director of
Motor Vehicle’s signature.
If these things are not present on the
waiver, you will not select the “issue
Administrator’s Certificate” option.
Once you select the option for the Administrators
Certificate, this will by-pass the OBD portion of
the test and you will be able to enter the sticker
number that you are issuing to the vehicle.
Give the VIR to the motorist along with the
Economic Hardship Waiver.
If you have any questions regarding the economic
hardship waiver or the issuance of an electronic
administrative certificate, please contact the OBD
program at 603-271-8800.
May 8, 2008
Pre 1949 Inspection Requirements
Effective January 1, 2008, House Bill 659 became
law. It
added a new section, RSA 266:62-a.
This new statute exempts all antique motor vehicles
(with original equipment) manufactured prior to 1949
from all inspections requirements.
For exact wording of this new statute, please refer
to RSA 266:62-a.
Thank you,
Division of Motor Vehicles
March 19, 2008
Mileage Entry Reminder
Please be sure that you are entering the mileage
into the NHOST unit in thousands of miles.
If the vehicle you are inspecting has less
than one thousand miles you need to enter a zero
(0).
For Example:
A vehicle with 122,444.5 miles will be entered as
122
A vehicle with
36,645.9 miles will be entered as
36
A vehicle with
4,235.3 miles will be entered as
4
A vehicle with
999.9 miles will be entered as
0
Please print this out so that all mechanics that
inspect vehicles have an opportunity to read it.
If you have any questions, please call the NHOST
help line at 800-383-4124.
Feb. 13, 2008
OBD Testing
It is extremely important to do the OBD test as part
of the state inspection BEFORE performing any
diagnostics with your own scan tools.
The state of New Hampshire is required to
test all 1996 and newer gasoline and 1997 and newer
diesel cars and light duty trucks (8500 pounds GVWR
or less) and report the results to the Federal
Environmental Protection Agency (EPA).
Please do not connect your own diagnostic tools
before using the NHOST unit to perform the OBD test.
Performing repairs before the test is
performed can skew the test results and lead to
customers being misinformed because the NHOST unit
has not been utilized to determine the OBD
inspection result based on current laws and rules.
Additionally, by pre -diagnosing the results of the
OBD inspection you are doing diagnostic work that
you could otherwise be paid for separately from the
inspection fee you charge.
Please perform the test first and diagnose and
repair second.
Important Note:
If the system prompts you to enter a sticker
number, then the vehicle has passed both safety and
OBD and can receive a full inspection sticker.
As always, feel free to contact the NHOST Helpline,
800-383-4124, for program assistance.
Feb. 13, 2008
Important Reminder to All Inspection Stations About
Issuing Stickers:
If, Safety Pass, OBD Pass:
The vehicle receives a full inspection sticker.
If, Safety Pass, OBD Reject:
The vehicle receives only the Month portion of the
sticker
If, Safety Reject, OBD Pass:
The vehicle receives no sticker.
If, Safety Reject, OBD Reject:
The vehicle receives no sticker.
The mechanic must sign the VIR and give it and any
other documents that print with the inspection
report to the motorist.
If the vehicle has only the clear month
portion of the sticker on the windshield it will be
imperative that the motorist keep the VIR in the
vehicle until it has had the completed repairs and a
full sticker has been issued.
As always, feel free to contact the NHOST Helpline,
800-383-4124, for program assistance.
Oct. 1, 2007
To: All
Official Inspection Stations
From:
Virginia C. Beecher, Director Division of Motor
Vehicles
Re:
Official Cover Plates
It has been brought to the attention of the Division
of Motor Vehicles that a number of Official
Inspection Stations are asking Members of the New
Hampshire General Court, House of Representatives to
remove their legislative plates when conducting an
inspection.
Saf-C 3210.03 does require mechanics to inspect
registration plates which are to be "securely
mounted on the exterior of the vehicle in locations
provided for by the manufacturer." However, the
administrative rule does go on to mention, "Vehicles
which display special number plates pursuant to RSA
261:91 shall be inspected even though the
registration certificate reflects a different
number."
Please know that RSA 261:90 also provides for the
issuance of legislative plates known as Official
Cover Plates.
Official Cover Plates may be attached only to
vehicles registered in the name of the person issued
the plates or the name of the spouse of a member of
the General Court.
Therefore, for the purpose of conducting an official
safety inspection it is expected that a
properly/currently registered vehicle as verified by
the corresponding certificate of registration in the
name of the member of the New Hampshire General
Court or name of their spouse may be inspected while
an Official Cover Plate is mounted on the exterior
of the vehicle in locations provided for by the
manufacturer.
An inspecting mechanic should however ensure the
certificate of registration corresponds with the
registration number plates which may be located
beneath the Official Cover Plates or readily
accessible within the subject vehicle.
If you have any questions, please contact the DMV at
603-271-3339.
Sept. 17, 2007
Providing Inspection Information to Customer
Vehicle Inspection Report
It is important to provide information and discuss
inspection results with your customers. The Vehicle
Inspection Report (VIR) is a helpful tool to use
when discussing inspection results.
Inspection stations are required to print and give
customers the Vehicle Inspection Report (VIR) along
with any accompanying documents that print out with
the VIR.
The VIR must be signed by the mechanic who
inspected the vehicle on the line provided at the
lower left portion of the VIR.
Please contact the NHOST Helpline at 800-383-4124
for program assistance.
OBD Information
Information about OBD testing and OBD rejections can
be printed directly from your NHOST to provide to
your customers. This information will also be
helpful when discussing inspection results and
advising customers on necessary repairs.
To print the OBD information: from the “Main Menu.”
Go to “Information and Training” then click
on “One Page OBD Information Sheets,” you will see
buttons for seven information sheet options.
The “OBD Motorist brochure” is general information
about OBD, including what do to if the vehicle is
rejected.
If the vehicle is rejected for the OBD portion of
the test, the rejection reason(s) will print
directly from the unit after the inspection is
completed.
Please contact the NHOST Helpline at 800-383-4124
for program assistance
Sept. 10, 2007
Voltage Tester for diagnosing cable condition
To help diagnose communication problems, NHOST has
developed an easy-to-use "OBD Voltage Tester" that
will allow stations a way to quickly and efficiently
perform a voltage test of OBD cables.
When vehicle communication problems occur this
tester can be used to determine if the issue is
caused by a damaged OBD cable or a legitimate
communication problem associated with the vehicle
being tested. The tester is used in conjunction with
NHOST diagnostic menu software that is already on
your NHOST unit.
From the "Main Menu" go to "Utilities Menu" then
select "Diagnostic Tools". After entering your pass
code, click "Check OBD Unit". You will then plug the
OBD cable into the OBD Voltage Tester and click "OBD
Connection Check", the result will show either
"Successful" or "Failed".
"Failed" results usually indicate that either the
"OBD BLACK NULL CABLE" or the "ORANGE OBD CABLE" has
a problem and should be replaced.
In some instances the OBD module will need to
be replaced.
June 6, 2007
From: The Division of Motor Vehicles
Re: Economic Hardship Waiver
The Division of Motor Vehicles has made available an
Economic Hardship Waiver with the endorsement of the
legislature for those individuals who cannot afford
OBD repairs.
Please advise customers who fail OBD ONLY and pass
safety that they may be eligible to obtain an
Economic Hardship Waiver. Please inform customers
who have questions or an interest in acquiring an
Economic Hardship Waiver that they must contact the
Division of Motor Vehicles at 603-271-0352.
As always thank you for your continued cooperation.
If you have any questions regarding this
e-mail please contact the OBD Program at
603-271-8800.
Feb. 13, 2007
Working NHOST Unit - Reminder
If your NHOST unit is down and an inspection cannot
be performed off-line, then the inspection cannot be
completed and a sticker cannot be issued until the
NHOST unit is up and running.
This includes the printer, as the provision
of the VIR to the motorist is required.
Please call the NHOST Help-Line at 1-800-383-4124
immediately to report and/or troubleshoot any issues
with your NHOST unit.
Dec. 13, 2006
Inspection Billing Policies
This Blast explains the updated billing policy that
will be used to determine chargeable tests for
stations, which applies to all tests performed on or
after December 1, 2006.
Stations will be charged a transaction fee for any
test that meets one of the following criteria:
1) All initial tests performed on vehicles subject
to OBD testing
2) Retests on OBD vehicles that have not received an
OBD-only rejection during any inspection in the
current cycle.
3) Retests that occur more than 60 days after the
first OBD rejection in the current cycle.
Regardless of where the previous NHOST OBD test was
performed, stations will not be charged a
transaction fee except as described above.
Any retests after the 60-day period
referenced in item 3, even if the vehicle continues
to fail OBD, will be charged a transaction fee.
This 60-day non-chargeable period is designed
to be the same as the waiver period that the
motorist has to get the vehicle repaired following
the date of initial OBD rejection.
As always, please contact the NHOST Helpline at
800-383-4124 with any program questions. You may
also refer customers with program questions to the
NHOST Motorist Helpline at 800-295-5276.
Dec. 1, 2006
Subject: Vehicle Readiness
Questions have been raised about OBDII readiness
monitors and how vehicles must be operated following
OBDII repairs to set the readiness monitors.
Required vehicle operation will depend on the
specific vehicle make and model as well as other
factors.
In general, we suggest you instruct motorists who
have vehicles that do not pass OBD II readiness
requirements to drive the vehicle for a week under
normal conditions and then return the vehicle for
retesting.
This will set the readiness monitors on most
vehicles, with additional driving typically required
for relatively few vehicles. If not, the
manufacturer will need to be contacted for specific
requirements needed to reset the readiness monitors.
As always, please contact the NHOST Helpline at
800-383-4124 with questions or for assistance.
Nov. 30, 2006
60-Day Repair Period for OBD Rejections
Per RSA 266:59-b (V), a vehicle that fails the OBD
II test and passes all other inspection requirements
will be issued a temporary waiver that permits its
operation for 60 days from the date of issuance, in
order to make required repairs. This provision
applies to vehicles owned both by private
individuals and motor vehicle dealers, and should
provide sufficient time for OBD II readiness
monitors to be set following any OBD II repairs.
Stations should make sure that vehicle owners
are aware of this 60-day waiver period and the need
to allow sufficient time following repairs for the
setting of the readiness monitors.
If a vehicle passes the safety inspection but
fails the OBDII test, a temporary plate can be
issued since the vehicle is safe for the road. The
60-day waiver period and retest requirements are
applicable to such vehicles.
Aug. 2, 2006
NHOST Program Reminder: Vehicle Inspection Reports
Inspection stations are required to print and give
customers the Vehicle Inspection Report (VIR) along
with any accompanying documents that print out with
the VIR per Saf-C 3223.04.
The VIR must be signed by the mechanic who
inspected the vehicle on the line provided at the
lower left portion of the VIR.
If you have any questions please contact the
Division of Motor Vehicle OBD Program at 603-
271-8800 or the NHOST Helpline at 800-383-4124.
Apr. 13, 2006
Inspection Fees on NHOST Website
NHOST Services has developed a tool that will
provide NH inspection stations the opportunity to
post their inspection fees on the NHOST website.
Since the end of February, station’s inspection fees
have been accessible on www.nhinspect.com.
Stations can submit their information (listed below)
to NHOST, via NHOST mail or conventional email.
Changes will be allowed and will also be accepted by
email to NHOST.
Email must include:
Station Name
Station Number
Station Address
Station Phone Number
Contact/Authorizing Name
Fee for OBD inspection
Fee for non-OBD inspection
Send to:
Conventional email:
To: Info@nhostservices.com
Attention: “
Subject: NHOST Inspection Fee
OR
NHOST mail
To: “Billing/Accounting”
Subject: NHOST Inspection Fee
Prices listed on The NHOST website will be
frequently updated and will reflect the most current
information, as submitted to NHOST by authorized
representatives of NH inspection stations. Prices
may not reflect any available discounts or other
available special offers and are subject to change.
NHOST is not liable for verifying fees posted on the
website versus actual inspection fees charged.
As always, feel free to contact the NHOST Help Line
via email or by calling 800-383-4124 for more
information or program assistance.
March 8, 2006
Non-Communication and No Voltage Warnings
The NHOST unit is programmed to warn mechanics when
“Non-Communication” or “No Voltage” is detected
during an OBD inspection.
The warning light – located on the right side of the
Main Menu screen on your NHOST unit - will start out
yellow, go to orange then ultimately red after
consecutive Non-Communication or No Voltage is
detected.
It is important to follow the instructions on the
screen to resolve the error. If the error is not
resolved it will result in the unit not being
allowed to complete an OBD inspection.
It is very important not to ignore the warning
light. Ignoring the warning lights will interrupt
your ability to perform inspections.
If your NHOST Unit displays an “OBD WARNING” light,
please place your cursor on the light and click on
it, this will bring up a screen with information
concerning the type of error that is being detected.
Please follow the on screen instructions to correct
the problem that caused this warning.
As always, do not hesitate to contact the NHOST Tech
Help Line at 800-383-4124 for further assistance.
Dec. 8, 2005
Four Important Program Reminders
1) MOVING NHOST UNIT
It is important to notify NHOST prior to moving or
selling your station.
The NHOST unit is the sole property of Gordon-Darby
NHOST Services, Inc and may not be modified, sold or
transferred to any business or individual by the
lessee. The NHOST unit may not be moved from the
contracted location without prior approval from
Gordon-Darby. Additionally, if you sell your
station, NHOST accounting needs to know so we may
confirm that your account is settled, terminate your
station agreement, and retrieve the NHOST unit from
your location.
2) KEEP INFORMATION CURRENT
It is important to notify DMV with updated mechanic
information. This will help ensure that mechanics
are accurately authorized to perform tests and will
maintain access to the testing unit.
To update information send:
Name of mechanic
Mechanic certificate number
Mechanic date of birth
Mechanic driver’s license number
On company letterhead with the inspection
station number and signed by the station
owner/manager, to:
Department of Safety – Division of Motor
Vehicles
Inspection Desk; 33 Hazen Drive;
3) CONSUMABLE ITEMS
Some items used for operation of the NHOST unit are
considered ”consumable” and are the responsibility
of the station to maintain and replace, as necessary
for proper operation of the NHOST unit.
For your convenience, and to avoid any
disruption providing testing services, we recommend
keeping spares on-hand in your station and reorder
as needed. Replacement parts may be ordered directly
from the NHOST unit. From the “Main Menu” go to
“Administrative Menu”, then “Order Spares”.
Consumable items list:
Black OBD Cable; Orange OBD Cable; Bar Code Scanner
Cable; Cart Cover; Audio Cable; Monitor Cables (2);
PC Power Cable; Printer USB Cable; Printer Power
Cable; OBD Cover (2 halves); Phone cord; Ink
cartridges
4) PROPER USE OF THE NHOST UNIT
The NHOST inspection unit is a high-tech piece of
equipment. As such, appropriate care should be taken
while using the system, especially while moving it
around in your shop, either from one bay to another
or from one end of the shop to the other. It has
become apparent that rough handling coupled with
uneven flooring or drainage grates has caused
substantial damage to some units that could have
been avoided by exercising proper care. In addition
to causing damage to the carts, rough handling or
improper use may lead to malfunction of the system
itself which could result in an interruption to your
ability to perform inspections.
As always, do not hesitate to contact us for
assistance though the Helpline, 800-383-4124.
November 7, 2005
Program Update Notice: RSA access on NHOST unit
Please note that Safety and OBD program rules, RSAs,
can now be accessed directly from the NHOST unit.
In order to allow convenient access to this
information, mechanics can reference RSAs and Saf-Cs
by following the steps below:
From Main Menu:
Click on “Information & Training Materials”
Click on “VIEW RSA 266 & SAFETY REGULATIONS”
As always, feel free to contact the NHOST Helpline
at 1-800-383-4124 for program assistance.
July 20, 2005
Important NHOST Unit Connection Information
To ensure the high availability of the Vehicle
Information Database or VID services, the Primary
VID site is mirrored in real-time to a Backup site.
If the
Primary site becomes unavailable, your NHOST unit
will automatically try to access the VID using the
Backup site.
If your
NHOST unit(s) is having difficulty accessing the
Backup site, this is likely due to a configuration
of your network, firewall or router. You, or the
person(s) responsible for your network, firewall and
router, need to make sure that your NHOST units can
access BOTH of the two IP addresses. These addresses
can be obtained by calling the Helpline at
1-800-383-4124.
You must be
able to access the IP addresses using Port 80 and/or
Port 4444. Some stations have reported difficulty
reaching at least one of the IP addresses using Port
4444. Therefore, we recommend that you try Port 80
first. If that works for your NHOST unit(s), then
leave your NHOST unit(s) set for Port 80. Otherwise
try Port 4444.
To check to
see if you can access both VID sites, please:
Select the Utilities Menu item from the Main
Menu of your NHOST unit.
Select the Connection Setup and Dial Options
button.
Select your name from the list and enter your
passcode.
Select the Set TCP/IP Information button.
Press "OK" at Changes will not be applied until the
OK button is clicked.
March 17, 2005
Program Contact Information
NHOST
Services Help Line: 800-383-4124 (M-F 8am-6pm; S
8am-2pm)
NHOST
Services website: nhostservices.com
DMV OBD
Specialist: 603-271-8800
Note: All NHOST program calls to DMV should
be directed to the OBD Specialist
Feb. 21, 2005
Mechanic Authorization
Every mechanic authorized at your station will show
up in the list which displays whenever a task
requires a passcode.
If a mechanic is NOT listed, they can NOT be added
from the NHOST unit.
You must submit change requests in writing to DMV.
Please send them the following information on
company letterhead, signed by the station
owner/manager:
Name of mechanic
Mechanic certificate number
Mechanic date of birth
Driver’s license number
Send it to:
Department of Safety – Division of Motor Vehicles
Inspection Desk
23 Hazen Drive
603-271-2321
Feb. 18, 2005
Correct answer if vehicle is not registered
The first question asked when you start an
inspection is “Does the VIN on the vehicle match the
VIN on the registration?”
If the vehicle in not registered (for example, a
brand new car), then answer YES to this question
because there is not a registration to cause a
disagreement.
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